Sem G.
Content editor
Writes about the operational half of a clinic — the diary, the empty chair, what an hour costs and where the front desk's time goes.
11 posts
- What the front desk actually costs youPutting a number on a minute of reception time, counting the minutes booking and reminding consume, and being honest about which of it automation gives back.Read
- Writing a cancellation policy that people actually followThe wording, the notice period, and the reason most policies fail — which is not the policy but the day somebody decides not to enforce it.Read
- The waiting list nobody opensWhy most clinic waiting lists quietly fail, what to capture when you turn somebody away, and the fifteen minutes a day that turn a queue into revenue.Read
- The dental recall: the interval the whole diary hangs onWhy dentistry is the one speciality whose diary refills itself, what actually breaks a recall system, and the two streams most practices let drift apart.Read
- From consultation to treatment: where aesthetic clinics lose peopleThe consultation is an assessment and a sale at the same time, and most of the loss happens in the days after it. What actually moves the number, and what to measure instead of bookings.Read
- Vaccination reminders that work by species, not by calendarThe patient cannot read, the recipient owns several of them, and the worst message a practice can send is the one nobody remembered to stop. How to build the schedule properly.Read
- The numbers worth watching in a clinicSix figures that change a decision, how to work each one out from data you already have, and the popular ones that only make you feel busy.Read
- How to price the work a clinic actually doesWorking out what an hour of your clinic costs before you decide what to charge for it — and what to do about the treatments that turn out to be losing money.Read
- Stock control for clinics, without a warehouseWhich consumables are worth counting, how to set a reorder point that survives a busy week, and why the money tied up in a store cupboard is usually more than anyone guesses.Read
- · updated How to reduce no-shows at your clinicWhat an empty chair actually costs, why people miss appointments, and the four changes that move the number — in the order worth doing them.Read
- · updated Appointment reminders: what to send, and whenTwo messages, written out in full, plus the rules about timing, channel and consent that decide whether they get read at all.Read