Blog
How clinics actually run.
Written for the person who has to make it work on a Tuesday — not for a conference. Numbers you can compute yourself, wording you can copy, and the questions worth asking before you sign anything.
- Choosing softwareMoving to new practice management software without losing anythingWhat actually transfers between systems, what does not and never will, and the question to ask your current vendor before you sign anything new.Read
- Growing a clinicWhy treatment plans get declined, and what changes itCase acceptance is the cheapest growth a dental practice has — the patient is already in the chair. What actually moves it is rarely the price.Read
- Running a clinicWhat the front desk actually costs youPutting a number on a minute of reception time, counting the minutes booking and reminding consume, and being honest about which of it automation gives back.Read
- Records and privacyHow long should a clinic keep patient records?Why there is no single answer, what actually decides the period, and how to run a retention policy that executes instead of sitting in a document.Read
- Records and privacyWhen a patient asks for their dataWhat the four kinds of request actually are, why "delete everything" does not always win, and how to answer in a day rather than a month.Read
- Records and privacyWho should see what as a clinic growsThe point at which everybody seeing everything stops being fine, why job titles make bad permissions, and the two events that matter more than the settings.Read
- No-shows and schedulingWriting a cancellation policy that people actually followThe wording, the notice period, and the reason most policies fail — which is not the policy but the day somebody decides not to enforce it.Read
- No-shows and schedulingThe waiting list nobody opensWhy most clinic waiting lists quietly fail, what to capture when you turn somebody away, and the fifteen minutes a day that turn a queue into revenue.Read
- Growing a clinicWhen can a clinic actually afford another clinician?The arithmetic behind the hire, the ramp nobody budgets for, and the four cheaper things worth trying before you take somebody on.Read
- Growing a clinicOpening a second clinic: what the numbers say before the lease doesThe test for whether site one is genuinely full, the costs that duplicate and the ones that do not, and the thing that cannot be copied — you.Read
- Growing a clinicShould a clinic offer payment plans?Why an instalment plan is not a discount, what it actually costs you, and the rule that keeps a plan from turning into an unsecured loan.Read
- Running a clinicFrom consultation to treatment: where aesthetic clinics lose peopleThe consultation is an assessment and a sale at the same time, and most of the loss happens in the days after it. What actually moves the number, and what to measure instead of bookings.Read
- Running a clinicThe numbers worth watching in a clinicSix figures that change a decision, how to work each one out from data you already have, and the popular ones that only make you feel busy.Read
- Running a clinicHow to price the work a clinic actually doesWorking out what an hour of your clinic costs before you decide what to charge for it — and what to do about the treatments that turn out to be losing money.Read
- Running a clinicStock control for clinics, without a warehouseWhich consumables are worth counting, how to set a reorder point that survives a busy week, and why the money tied up in a store cupboard is usually more than anyone guesses.Read
- No-shows and scheduling · updated How to reduce no-shows at your clinicWhat an empty chair actually costs, why people miss appointments, and the four changes that move the number — in the order worth doing them.Read
- No-shows and scheduling · updated Appointment reminders: what to send, and whenTwo messages, written out in full, plus the rules about timing, channel and consent that decide whether they get read at all.Read
- Choosing software · updated How to choose practice management software for a clinicWhat to settle before you watch a demo, the questions a demo will never answer on its own, and why the migration — not the licence — is the project.Read
- Choosing softwareEMR, EHR and practice management: what the difference actually isThree terms used interchangeably by people selling four different things — and how the confusion shows up as a surprise line on a quote.Read
New posts land here and in the feed.