No-shows and scheduling
The empty chair is the most expensive thing in a clinic. Working out what it costs, and the things that actually move the number.
- How to reduce no-shows at your clinicWhat an empty chair actually costs, why people miss appointments, and the four changes that move the number — in the order worth doing them.Read
- Appointment reminders: what to send, and whenTwo messages, written out in full, plus the rules about timing, channel and consent that decide whether they get read at all.Read