No-shows and scheduling
The empty chair is the most expensive thing in a clinic. Working out what it costs, and the things that actually move the number.
- Writing a cancellation policy that people actually followThe wording, the notice period, and the reason most policies fail — which is not the policy but the day somebody decides not to enforce it.Read
- The waiting list nobody opensWhy most clinic waiting lists quietly fail, what to capture when you turn somebody away, and the fifteen minutes a day that turn a queue into revenue.Read
- · updated How to reduce no-shows at your clinicWhat an empty chair actually costs, why people miss appointments, and the four changes that move the number — in the order worth doing them.Read
- · updated Appointment reminders: what to send, and whenTwo messages, written out in full, plus the rules about timing, channel and consent that decide whether they get read at all.Read