Everything Clinic+ does, without the adjectives
Eleven areas, and every line below names something that exists today rather than something we intend. Where a plan is marked, that is the plan the area starts on — the rest is on all of them, including Free.
Scheduling
The calendar a clinic actually needs: durations that come from the service, conflicts refused by the server, and the awkward cases designed for rather than worked around.
- Per-service durations, so an hour-long procedure blocks an hour without anybody remembering to.
- Conflicts prevented server-side rather than warned about after the fact.
- Drag-and-drop rescheduling with undo, and recurring visits for courses of treatment.
- Doctor leave days and blocked time that patients never see and booking refuses.
- Day, week and list views, and a working-hours model that handles a lunch break and a Saturday morning.
- Multiple branches, each keeping its own hours, doctors and calendar.Network
Reminders, recalls and the waitlist
Everything that decides whether a booked appointment becomes an attended one — and what happens to the slot when it does not.
- Two-stage reminders by default, one to rearrange with and one to arrive on.
- A waitlist that offers a freed slot to the people who asked for that day, in order, with a window before it moves on.
- Patients cancel or move their own appointment up to a cutoff you set, then get your phone number instead.
- Patients with no email address land on a call list rather than being silently skipped.
- Quiet hours, so nothing the system sends arrives at seven in the morning.
- Recalls created when you mark a visit complete, so the six-month check exists before anybody forgets it.Suite
Patient and clinical records
One record per patient, with the clinical part treated as clinical — separately permissioned, and separately audited.
- Examinations per visit, prescriptions, vaccinations and measurements tracked over time.
- An FDI tooth chart where findings attach to the tooth and history carries between visits.
- Documents and photographs on the record, including before-and-after series.
- Consent recorded against the work it covers, keeping the wording and the language it was signed in.
- Clinical records are their own permission module — the front desk can book without reading them.
- An audit log of who read and changed what, including every export.Network
The AI assistant
A widget on your own website that answers the questions the phone currently answers, and books the appointment while it is at it.
- Answers from your own clinic details, services, hours and FAQ — not from the open internet.
- Detects and replies in 24 languages, in the one the visitor wrote in.
- Books real slots against the live calendar, or is restricted to enquiries only.
- Locked answers for anything that must be worded exactly, every time.
- Custom flows for the sequences you always ask, and smart routing to the right specialty.
- Hands the conversation to your team when it is unsure, rather than guessing.
ConversationsSuite
Every chat the assistant has, in one inbox, with a way in when a person should take over.
- A shared inbox of conversations, read and answered by your team.
- Take over a live chat mid-conversation; the visitor sees a person has joined.
- Canned replies for the answers you type twenty times a week.
- Daily digests of what came in overnight.
Billing and finance
A price list the diary and the invoice both read from, and a clear answer to who still owes you money.
- Services carrying a duration and a price, including selling units and range pricing for work that varies.
- Payments recorded against the visit, with open balances tracked per patient.
- Instalment plans, with what is paid and what is left visible on the patient record.
- Multi-currency charges with the exchange rate snapshotted on the day.
- Finance reports by period, service and doctor.
- Sensitive payment fields sit behind their own permission, separate from everyday finance.
StockSuite
The consumables that stop a treatment when they run out, counted without pretending a clinic is a warehouse.
- Intake recorded in the currency you paid, with that day's rate kept.
- Weighted-average valuation in your own currency, so the shelf has a number.
- A movement ledger — what came in, what was used, and when.
- Low-stock warnings before Friday, per item.
- Stock held per branch, so a combined figure never sends you to an empty cupboard.
AnalyticsSuite
The numbers already implied by the appointments and invoices in the system, added up without an export.
- Overview metrics for the period — what was booked, attended, missed and earned.
- Doctor and patient metrics, including the new-versus-returning split.
- Busiest times, by day and by hour, from real bookings rather than impressions.
- Conversation metrics from the assistant, alongside the clinical ones.
Team and permissions
Who can see what, decided per module rather than per job title — because a receptionist needs the diary and not the notes.
- Invitations by email, with access revocable the moment somebody leaves.
- Built-in roles covering the usual shape of a clinic.
- Per-person notification preferences, so a channel one person silenced is not silenced for everybody.
- Account security settings, including how sessions are handled.
- Roles you define yourself, composed from permission modules.Suite
- An audit log covering reads, changes and exports.Network
Your data
Where it lives, how long it stays, and what happens when a patient — or you — asks for it back.
- Clinic data is isolated per clinic at the database rules layer, not by a filter in the application.
- Find, correct, export or delete a patient's record directly, so a subject access request is answered in a day rather than a month.
- Retention settings you control.
- A data processing agreement and standard contractual clauses, published rather than promised.
When the internet is not there
The failure every clinic has and few systems plan for: the connection drops at ten past nine and the waiting room is full.
- Today's schedule stays readable when the connection goes.
- A real offline screen instead of a browser error page.
- The panel reconnects and catches up on its own.
From the blog
Before you compare this against anything else
A feature list is the easiest part of a decision and rarely the part that decides it. These are the questions a demo will not answer on its own.
- How to choose practice management software for a clinicWhat to settle before you watch a demo, the questions a demo will never answer on its own, and why the migration — not the licence — is the project.Read
- EMR, EHR and practice management: what the difference actually isThree terms used interchangeably by people selling four different things — and how the confusion shows up as a surprise line on a quote.Read
- The numbers worth watching in a clinicSix figures that change a decision, how to work each one out from data you already have, and the popular ones that only make you feel busy.Read
The fastest way through this list is to open it
Pick your speciality at sign-up and most of it is already configured when you arrive. Book a test appointment, talk to the assistant, decide from the thing rather than the description.
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