Terms of service

This agreement is between Pull House LLC — a Delaware limited liability company at 8 The Green, Suite 23111, Dover, DE 19901, United States, trading as Clinic+ (“we”) — and the organisation that opens an account (“the clinic”, “you”). Whoever accepts it confirms they are allowed to bind that organisation.

Acceptance happens once, when the clinic is created: one tick binds these Terms, the Privacy policy and the Data Processing Agreement. We record the version, the date, who accepted and from where, and you can ask us for that record at any time.

If your clinic signs a separate written contract with us, that contract wins wherever the two disagree.

Access to Clinic+ as a hosted service: scheduling, clinical records, billing, stock, multi-branch management, and an AI assistant that answers on your website and books into your calendar. What is included at each price is set out on the pricing page.

We improve the product continuously, which means the interface and the feature set will change. We will not remove something you are actively relying on without telling you first.

This is the clause that matters most, so it is early and in plain words. Clinic+ is a record-keeping and scheduling system. It is not a medical device, it does not diagnose, and it does not advise on treatment.

The AI assistant answers questions about your clinic — hours, services, availability — from the information you configure. It does not give clinical advice, and when a conversation moves past what it can answer it hands the patient to your team. Every clinical decision, and the accuracy of every record, remains yours.

Keeping your account credentials secure, and removing people who leave. Roles exist precisely so that access can be narrowed; giving everyone the owner role is a decision with consequences.

Having a lawful basis for the patient data you put into the system, giving your patients the notices your own regulator requires, and holding whatever consents apply where you practise. You are the controller of that data. We hold it for you, and the Data Processing Agreement sets out on what terms.

Using the service lawfully — not to send unsolicited marketing under the guise of appointment reminders, not to store data you have no right to hold, not to attempt to reach another clinic's records.

Your data is yours. Patient records, appointments, financial entries and everything else you enter remain your property, and nothing in this agreement transfers ownership of them to us. We do not use your clinical data to train models.

The software, its design and its underlying code remain ours. You get a licence to use it for as long as your subscription runs, not a copy of it.

The trial is the full product for 14 days. If you do nothing at the end of it, the account simply pauses — nothing is charged, no card is required to start, and your data waits until you pick a plan or ask us to delete it .

Subscriptions are billed monthly in advance in US dollars. Prices can change, but not mid-term: a change applies from your next renewal and we will tell you at least 30 days beforehand.

You can cancel at any time and keep access until the end of the period you have paid for. We do not pro-rate part-months back, and we do not make you phone anyone to do it.

If an invoice goes unpaid we will chase it before we do anything drastic. Suspension for non-payment comes with notice, and your data stays exportable throughout.

We work to keep the service available and we run it on infrastructure built for that. We do not offer a contractual uptime guarantee at these prices, and we would rather say so than bury a number we have not measured in a clause nobody reads.

Maintenance that requires downtime is announced in advance where we can plan it. Some outages are our provider's rather than ours; we will still tell you what is happening.

Neither side excludes liability for anything that cannot lawfully be excluded — death or personal injury caused by negligence, fraud, and whatever else the applicable law protects.

Beyond that, our total liability in any twelve-month period is capped at the fees you paid us in that period, and we are not liable for lost profits, lost business or indirect loss.

This cap is why the clinical-responsibility clause exists. We are priced as software, not as an insurer of clinical outcomes.

Either side can end this agreement: you by cancelling, us by giving 30 days' notice, or either of us immediately if the other seriously breaches it and does not fix it after being asked.

When it ends you can export your data. After 90 days we delete it from live systems and backups age out after that. We will not hold your records hostage over a billing dispute — that is not a lever anyone should have over a clinic.

We will tell account owners by email before a material change takes effect, and the date at the top will move. If a change is one you cannot live with, cancelling before it takes effect is always an option.

This agreement is governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions, and the courts of Delaware have exclusive jurisdiction — save that either side may seek injunctive relief wherever it needs to.

Choosing Delaware law does not switch off the data protection law that applies where you practise. GDPR, KVKK and their equivalents follow the patient, not the contract, and nothing in this agreement asks you to give up a right your own regulator grants you.