Frequently asked questions
The fastest way to make the assistant better at answering for your clinic.
FAQ entries are read by two audiences: patients on your public page, and the assistant when it is deciding how to answer. Adding one is the cheapest improvement you can make to the assistant.
What belongs here
- Practical things: parking, which floor, whether you take walk-ins.
- Policy things: cancellation notice, what to bring, deposits.
- Reassurance things: whether the first visit hurts, how long it takes.
- Anything you find yourself typing more than twice a week.
Write the answer you would actually give on the phone. "Yes, there is parking behind the building" beats "Parking facilities are available at our premises."
What does not belong here
Anything where a paraphrase would be a problem. FAQ entries are context the assistant answers from, not text it repeats verbatim — so prices, refund terms and insurer lists belong in locked answers, which bypass the model entirely.
Clinical advice belongs in neither. The assistant does not diagnose, and an FAQ entry that reads like a treatment recommendation is an instruction to behave like something it is not.
Finding out what to write
Read a week of the conversation inbox. The questions your assistant handed over are, almost exactly, the FAQ entries you are missing.
Common questions
- How many should I write?
- Five good ones beat thirty vague ones. Start with the questions your front desk answers daily and add to it from the inbox.
- Do FAQ entries show in every language?
- You write them once, in your own words. The assistant answers a patient in the language they wrote in, drawing on what you have written.