Doctor and patient metrics
Utilisation, capacity, no-shows per clinician, new patients and where they came from.
Doctor comparison
For each clinician: appointments, capacity, utilisation, completion and no-show. Sortable, so you can rank by whichever column you are worried about.
Utilisation is a scheduling diagnostic, not a performance review. A clinician at 95% has no room for an emergency and no slack for a visit that overruns; a clinician at 45% may be the one absorbing everything nobody else can take.
The comparison worth making is between utilisation and the waitlist. A long queue next to spare capacity is a routing problem, not a staffing one — and it is much cheaper to fix.
No-shows by clinician
Rarely about the clinician. It usually tracks the time of day they work, the treatment type, or the patient group they see. Read it as a question, not an answer.
Patients
| Metric | Means |
|---|---|
| Total records | Everything, archives excluded. |
| Active patients | At least one appointment in the period. This is your real list size. |
| New patients | First seen in the period, split by how they arrived. |
| Returning | Came back. The number that decides whether the clinic grows. |
The acquisition split — how many new patients arrived through the assistant against every other route — is the honest measure of whether the widget is earning its place. Read it monthly, not weekly; a fortnight of noise looks like a trend.
The top-patients list is worth a glance for a different reason: a patient with an unusual number of visits is either your best relationship or a treatment that is not resolving.
Common questions
- How is capacity worked out?
- From the working hours and slot length the doctor is actually configured with — so it moves when you change working hours or visit length.
- Why do archived patients not appear?
- Archiving is how you say "not currently a patient". Including them would inflate every list-size number you have.