Your agreements with us
Which documents apply, when you accepted them, and how to get a signed copy.
Four documents, accepted in a single act when your clinic was created.
- Terms of Service — what we provide and what stays yours.
- Privacy policy — what we collect as controller, for the people who use the software.
- Data Processing Agreement — the terms on which we hold patient data for you.
- Standard Contractual Clauses — attached automatically if your clinic is in the EEA, the UK or Switzerland.
Which one attached to you
Decided by the country on your clinic at the moment you accepted. We record the version, the timestamp, who accepted, the country given and the instruments that attached.
The record is written in the same operation that creates the clinic, so no clinic exists without one, and it is stored so that your own administrators can read it and nobody — including us — can alter it.
If you skipped setup
A clinic created through "Skip for now" has no country, so no transfer instrument attached at that moment. Setting your country in clinic details is what fixes it — and it should happen before patient data goes in, not after.
If you need paper
Some clinics need a countersigned copy for their own file or their own regulator. Write to us and we will send one. Asking for it does not change what is already in force — the acceptance did that.
These pages are drafted carefully and are not a substitute for your own legal advice. If your regulator has a specific requirement, raise it before you sign rather than during an audit.
Common questions
- What happens when the documents change?
- Account owners are told by email before a material change takes effect, and the date at the top of each document moves.
- Can we use our own paper instead?
- Write to us. A clinic with its own DPA template is a normal request.